Refund policy

1. Eligibility for Return

You may request a return or replacement under the following conditions:

The product is damaged, defective, or wrong item delivered

The product is unused, unwashed, and in its original packaging

The return request is raised within 7 days of delivery

❌ Products that are used, altered, or damaged after delivery are not eligible for return.

The following items are non-returnable / non-refundable unless received damaged or defective:

Perishable goods (food, groceries, dairy items)

Personal care & hygiene products

Innerwear / intimate products

Digital products or gift cards

Items marked as “Non-Returnable” on the product page

To initiate a return, please contact us at:

📧 support@superbazar.com

Include the following details in your email:

Order ID

Product name

Reason for return

Clear photos or video (in case of damage/defect)

Our support team will review your request and respond within 24–48 working hours.

Once the returned product is received and inspected, we will notify you about the approval or rejection of your refund.

Approved refunds will be processed within 5–7 business days

Refunds will be credited to the original payment method

Shipping charges (if any) are non-refundable, unless the return is due to our error

If you choose a replacement, the new product will be shipped after verification

Replacement delivery time may vary based on location and stock availability

If you haven’t received a refund yet:

Check your bank account again

Contact your bank or payment provider

If the issue persists, contact us at support@superbazar.com

Orders can be cancelled before dispatch only

Once the order is shipped, cancellation is not allowed

To cancel an order, contact us immediately at support@superbazar.com

For any questions regarding refunds or returns, feel free to reach out:

📧 support@superbazar.com